Knowledge is information in use
Use = Experience + Skills + Attitude
Management(Knowledge) = Management(Information) in Management(use)
Management(Information) => IT + audio + video + library
Management(use) => manage circumstances => HRM
- Process documentation
- Learning (personal, group, community, organisation, sector)
- Reflection (AAR = after action review)
PS Sector learning should read ‘learning on sector performance improvement’.
Think about local / indigenous knowledge
Knowledge exists in peoples heads.
One cannot manage knowledge but can manage circumstances to share / develop knowledge
KM (knowledge management) => K…M +> KS .. IM => KS (knowledge sharing) + IM (information sharing)
IM => support by IT (information technology)
KS => support by HRM (Skills, Experience) + management circumstance
KS happens outside meetings; in the coffee break etc so plan in meeting agenda time to share knowledege and also learn from each other.
There are different ways in which we learn. Some through meetings, conferences, lectures, dialogues e.t.c but what is the best way of learning?
Is it having a well furnished room with different people?
Is it sitting in a meeting and sharing what the next plan will be?
What is learning?
I think learning is more like a conversation just that!! Its when people have a conversation whether in a meeting or conference and share their experiences to influence change. Knowldege management brings about sharing, learning, managing information through communication and advocacy.